ion55 Terms & Conditions

In these Terms & Conditions, the following terms shall have the meanings ascribed to them below unless the context requires otherwise:

By accessing the ion55 platform, creating a Member account, making a deposit, placing a wager, or using any service offered by ion55, you confirm that you have read, understood, and unconditionally agree to be bound by these Terms & Conditions, our Privacy Policy, and our Responsible Gaming Policy, all of which are incorporated herein by reference.

These Terms & Conditions apply to all access and use of the ion55 platform, whether via desktop browser, mobile browser, or any other compatible device. ion55 does not offer a downloadable application; the platform is entirely browser-based.

If you are acting on behalf of another individual or using the platform under any form of proxy arrangement, you warrant that you have full legal authority to bind that individual and that such individual is themselves eligible under these Terms.

To register and use the ion55 platform, you must satisfy all of the following eligibility requirements at all times:

• You must be a natural person (not a corporation, trust, or other legal entity acting in a commercial capacity).
• You must be at least 21 years of age. ion55 applies a strict 21+ age policy across all products and markets.
• You must be accessing the platform from a jurisdiction where online gaming is not explicitly prohibited for personal use.
• You must not be a current employee, contractor, director, officer, or immediate family member of an employee of ion55 or any of its affiliated game providers or technology partners.
• You must not have previously had an ion55 account suspended, restricted, or permanently closed for a breach of these Terms.
• You must have full legal capacity to enter into a binding agreement and to operate a financial account in your own name.

ion55 primarily serves English-preference players based in Indonesia. By registering, you represent that you are accessing the platform for personal entertainment purposes only and that you accept sole responsibility for determining whether your use of the platform is lawful in your location.

Each individual may hold only one (1) registered account with ion55. Creating duplicate, multiple, or linked accounts — whether under the same identity or under different identities — constitutes a material breach of these Terms and will result in immediate account suspension and forfeiture of all balances across the associated accounts.

When registering, you must provide accurate, complete, and current information including your full legal name, date of birth, residential address, email address, and preferred payment method details. You must update your account information promptly if any detail changes.

You are solely responsible for maintaining the confidentiality of your account credentials, including your username and password. ion55 strongly recommends enabling two-factor authentication (2FA), which is available to all Members at no cost. Any activity conducted through your account — whether by you or by a third party who has obtained access to your credentials — is your sole responsibility.

ion55 reserves the right to decline any registration application at its sole discretion and without obligation to provide a reason.

ion55 operates a Know Your Customer (KYC) verification programme in line with internationally recognised anti-money laundering (AML) standards. KYC verification is mandatory before any withdrawal is processed and may be triggered at any time at ion55's discretion based on account activity or risk signals.

KYC documentation typically required includes, but is not limited to:

• Proof of Identity: A government-issued photo identification document such as a national identity card (KTP), passport, or driver's licence.
• Proof of Age: Confirmation that you are 21 years of age or older, evidenced by the date of birth on your identity document.
• Proof of Address: A utility bill, bank statement, or official correspondence issued within the last three months showing your full name and residential address.
• Proof of Payment Method: Where required, documentation linking the payment method used for deposits to the registered account holder.

Failure to provide satisfactory KYC documentation within a reasonable period requested by ion55 will result in suspension of withdrawal privileges and may lead to permanent account closure. Any funds subject to a KYC hold will be managed in accordance with ion55's AML policy.

ion55 accepts deposits exclusively in Indonesian Rupiah (IDR) through the following verified local payment channels: BCA, BRI, BNI, Mandiri, CIMB Niaga, OVO, DANA, GoPay, ShopeePay, and LinkAja. Minimum and maximum deposit amounts are displayed within the ion55 cashier at the time of transaction.

Deposits are credited to your ion55 account balance promptly upon confirmation of receipt by ion55's payment systems. Credit card and debit card deposits are not currently supported. ion55 does not charge a deposit fee; however, your bank or e-wallet provider may apply their own transaction charges for which ion55 accepts no responsibility.

ion55 reserves the right to reverse any deposit where fraud, payment error, or unauthorised transaction is suspected, pending investigation. Deposits made in error — including amounts intended for a different recipient — must be reported to ion55 support immediately; ion55 will make reasonable efforts to assist but cannot guarantee recovery of misdirected funds.

Withdrawal requests are processed to the same payment channel used for the Member's most recent qualifying deposit, subject to KYC verification being completed and no active withdrawal restrictions on the account. ion55 processes withdrawal requests to Indonesian bank accounts (BCA, BRI, BNI, Mandiri, CIMB Niaga) and local e-wallets (OVO, DANA, GoPay, ShopeePay, LinkAja).

Processing times are as follows:

• E-wallet withdrawals (OVO, DANA, GoPay, ShopeePay, LinkAja): Typically processed within 15–60 minutes of approval.
• Local bank transfers (BCA, BRI, BNI, Mandiri, CIMB Niaga): Typically processed within 1–3 banking hours during normal business hours (WIB, UTC+7).
• Withdrawals submitted outside banking hours (including weekends and Indonesian public holidays) may be processed on the next available banking day.

ion55 does not charge withdrawal fees. Minimum and maximum withdrawal amounts are displayed in the cashier. Withdrawals may only be made to accounts registered in the Member's own verified name; third-party withdrawals are strictly prohibited.

ion55 offers various bonuses and promotional incentives to eligible Members from time to time, including welcome bonuses, reload bonuses, cashback offers, free spins, and seasonal promotions. All bonuses are subject to the specific terms and wagering requirements published alongside each offer at the time of its availability.

The following general bonus conditions apply across all ion55 promotions unless stated otherwise in the specific offer terms:

• Bonuses are available to one Member per household, per IP address, and per device. ion55 reserves the right to restrict bonus eligibility where multiple accounts share the same identifiers.
• Bonus funds must be wagered the stated number of times (the Wagering Requirement) before any portion of the bonus or associated winnings may be withdrawn.
• Wagering requirements must be completed within the time limit specified in the relevant promotion. Expired bonus funds and any associated winnings will be forfeited automatically.
• Not all games contribute equally towards wagering requirements. Contribution percentages per game category are published in the individual promotion terms.
• ion55 reserves the right to modify, suspend, or withdraw any promotion at any time without prior notice, subject to honouring commitments already accepted by eligible Members.
• Bonuses obtained through fraudulent means, collusion, or by exploiting errors in the platform will be voided and the relevant account subjected to investigation.

ion55 does not offer bonuses to Members who have self-excluded or who have active responsible gaming restrictions on their accounts. If you feel that bonus communications are affecting your gaming behaviour negatively, please contact our support team to opt out of promotional messaging.

ion55 offers a range of gaming products including a sportsbook, live casino, slot games, roulette, and scratch cards. Each product category is governed by its own specific game rules, which are published within the relevant section of the platform. These Terms apply to all products; specific game rules supplement but do not replace these Terms.

All games offered on the ion55 platform are sourced from certified international providers — including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Pocket Games Soft — whose random number generators (RNGs) are independently audited. ion55 does not control or modify game outcomes; results are determined solely by certified RNG and live dealer procedures.

Bets placed in error by the Member — including incorrect stake amounts or market selections — cannot be cancelled once confirmed. Members are advised to review all bet details carefully before confirming any wager.

ion55 is firmly committed to promoting responsible gaming. We provide every Member with access to a suite of self-management tools including deposit limits, loss limits, session time reminders, cooling-off periods, and self-exclusion. These tools can be activated through your account settings or by contacting our support team.

If you believe your gambling behaviour is causing harm to yourself or others, we strongly encourage you to use our self-exclusion feature, which takes effect immediately upon request and prevents access to the ion55 platform for a period of your choosing. For further guidance, please visit our dedicated Responsible Gaming page or contact support directly.

ion55 will never solicit a Member to lift a self-exclusion or modify a responsible gaming restriction. All responsible gaming requests are actioned by a dedicated team and are not subject to standard promotional communications.

The following conduct is strictly prohibited on the ion55 platform. Engaging in any of the activities listed below constitutes a material breach of these Terms and will result in immediate account suspension, forfeiture of balances, and where appropriate, referral to relevant authorities:

• Registering more than one account or assisting another person to do so for the purpose of circumventing limits or obtaining duplicate bonuses.
• Using automated software, bots, scripts, or any artificial intelligence system to place bets or interact with the platform in a manner not intended for human players.
• Engaging in any form of match-fixing, collusion, or coordination with other players or third parties to obtain an unfair advantage.
• Depositing, wagering, or withdrawing funds derived from any unlawful activity, including money laundering or fraud.
• Exploiting bugs, errors, or malfunctions in the platform, including software glitches that result in incorrect odds or inflated payouts.
• Chargebacks: initiating a chargeback or payment dispute with your bank or e-wallet provider in respect of a legitimate ion55 transaction.
• Providing false, misleading, or fraudulent information during registration or KYC verification.
• Allowing a third party to access or operate your account on your behalf.

All content on the ion55 platform — including but not limited to the ion55 brand name and logo, website design, text, graphics, user interface elements, software, and game content supplied by third-party providers — is protected by applicable intellectual property laws. Nothing in these Terms grants you any ownership interest or licence to use ion55's intellectual property beyond what is strictly necessary to access and use the platform for its intended purpose.

You may not reproduce, copy, modify, distribute, publicly display, or create derivative works from any ion55 content without prior written authorisation from ion55. Unauthorised use of ion55's intellectual property may result in legal action.

To the fullest extent permitted by applicable law, ion55 and its officers, directors, employees, agents, affiliates, and technology partners shall not be liable for any direct, indirect, incidental, special, consequential, or punitive damages arising from or in connection with your use of the platform, including but not limited to:

• Loss of funds resulting from gaming outcomes, whether on sportsbook, live casino, slot, or other game products.
• Service interruptions, platform downtime, or technical failures beyond ion55's reasonable control.
• Unauthorised access to your account due to your failure to secure your credentials.
• Decisions made in reliance on information displayed on the platform that is subsequently shown to be inaccurate due to a technical error.
• Delays in payment processing attributable to third-party banking or e-wallet providers, including BCA, BRI, BNI, Mandiri, OVO, DANA, GoPay, ShopeePay, or LinkAja.

ion55's total aggregate liability to any Member in connection with these Terms, howsoever arising, shall not exceed the total amount deposited by that Member into their ion55 account in the thirty (30) calendar days immediately preceding the event giving rise to the claim.

Nothing in these Terms shall limit ion55's liability for fraud, wilful misconduct, or any other liability that cannot lawfully be excluded or limited.

ion55 collects, processes, and stores your personal data in accordance with our Privacy Policy, which is incorporated into these Terms by reference. By registering with ion55, you consent to the collection and use of your personal data as described in the Privacy Policy.

ion55 does not sell, rent, or otherwise commercialise your personal data to unaffiliated third parties. Data may be shared with trusted service providers — including KYC verification partners, payment processors, and game studios — only to the extent necessary to deliver the ion55 service. All data sharing arrangements are governed by appropriate data processing agreements.

You may close your ion55 account at any time by contacting our support team via live chat. Upon closure, any remaining balance that has cleared all applicable wagering requirements and is not subject to a pending investigation will be returned to your verified payment method within a reasonable processing period.

ion55 reserves the right to suspend or permanently close any Member account without prior notice where:

• A breach of these Terms has occurred or is reasonably suspected.
• The Member's conduct poses a risk to the integrity of the platform or to other Members.
• Regulatory, compliance, or AML obligations require ion55 to restrict the account.
• The Member is found to be ineligible under Clause 3.

In the event of account termination for cause, ion55 reserves the right to withhold the account balance pending the outcome of any investigation. Where no breach is established following investigation, the balance will be returned to the Member's verified payment method.

These Terms & Conditions are governed by and construed in accordance with the laws of the jurisdiction in which ion55 holds its international gaming licence. Any dispute arising out of or in connection with these Terms that cannot be resolved through ion55's internal complaints process shall be subject to the exclusive jurisdiction of the courts of that licensing jurisdiction.

ion55 operates as an internationally licensed gaming platform. Indonesian players access and use the platform on the basis set out in these Terms and acknowledge sole responsibility for assessing the legality of online gaming in their location. ion55 does not provide legal advice and nothing in these Terms constitutes a representation that use of the platform is lawful in any particular jurisdiction.

ion55 reserves the right to amend, update, or replace these Terms & Conditions at any time. Material changes will be communicated to registered Members via the email address on file or through a prominent notice on the platform prior to the changes taking effect. The effective date of the current version is displayed at the top of this page.

Your continued use of the ion55 platform after any amendment to these Terms constitutes your acceptance of the revised Terms. If you do not agree with the amended Terms, you must close your account before the effective date of the changes.

If you have any questions, concerns, or complaints regarding these Terms & Conditions, you may contact the ion55 support team through the following channel:

• Live Chat: Available 24 hours a day, 7 days a week via the ion55 platform. Indonesian-speaking agents are available at all times.
• Email: [email protected] (plain text — not a clickable link). Please allow up to 24 hours for email responses during peak periods.

For responsible gaming enquiries, including self-exclusion requests and limit adjustments, please visit our Responsible Gaming page or initiate a live chat session and identify your request as a responsible gaming matter — these are prioritised by our support team.

For general information about ion55, including our platform background and mission, please visit our About Us page. Frequently asked questions covering registration, payments, bonuses, and account management are answered on our FAQ page.